Terms and Conditions

Effective Date:5th July 2024

Welcome to Kwetu Market! By accessing and using our website www.kwetu.fi, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, you should not use our website.

1. Introduction

Kwetu Market is an online marketplace where we sell food, products, and services from Africa and Asia. We are based in Finland. For any inquiries, you can contact us at info@kwetu.fi or call us at ‪+358 46 9521350‬.

2. Acceptance of Terms

By using our website, you agree to be legally bound by these terms and conditions, which shall take effect immediately upon your first use of the site. If you do not agree to be legally bound by all the following terms, please do not access and/or use Kwetu Market.

3. Changes to Terms

Kwetu Market reserves the right to change these terms at any time. You should review these terms regularly to ensure you are aware of any changes made. Your continued use of the site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

4. Use of the Website

• Eligibility: To use our website, you must be at least 18 years of age.
• Account: You may need to create an account to access certain features of the site. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
• Prohibited Conduct: You agree not to use the site for any unlawful purpose or in a way that infringes the rights of others.

5. Products and Services

• Description: We strive to ensure that all products and services listed on our website are described accurately. However, we do not warrant that the descriptions are accurate, complete, reliable, current, or error-free.
• Pricing: Prices for products and services are subject to change without notice. We reserve the right to modify or discontinue products or services at any time.
• Orders: All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

6. Payment

Payment for products and services can be made through various payment methods available on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.

7. Shipping and Delivery

• Shipping: We offer shipping services to various locations. Shipping costs and delivery times may vary based on the destination and shipping method selected.
• Delivery: We aim to deliver your products within the estimated delivery times; however, we are not responsible for any delays caused by events beyond our control.

8. Returns and Refunds

• Returns: If you are not satisfied with your purchase, you may return the product within 3 days of receipt for a refund or exchange, subject to our return policy, this does not apply to food products.
• Refunds: Refunds will be processed within 30 days of receiving the returned product. Refunds will be issued to the original payment method.

9. Limitation of Liability

Kwetu Market shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the site; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

10. Indemnification

You agree to indemnify and hold Kwetu Market, its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the site, your violation of these terms, or your violation of any rights of another.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Finland, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: info@kwetu.fi
• Phone: +358 46 9521350

Thank you for shopping with Kwetu Market!